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Microsoft HR speeds case throughput 20% with Copilot in Dynamics 365 Customer Service

Jan 24, 2026 0 minute read

Many organizations struggle to scale support operations without slowing down service. Microsoft's internal HR team faced the same challenge and turned to Microsoft Copilot in Dynamics 365 Customer Service. The result: a 20% increase in case throughput, faster onboarding for support agents, and smarter routing of inquiries. This customer story showcases how generative AI is improving both employee experience and operational efficiency. Read and share the article with your team to see how Copilot could improve their own service processes. Connect with Island Tech Services, LLC for help implementing Copilot.

Accelerate revenue with Microsoft Dynamics 365 Sales

Jan 20, 2026 0 minute read

Many enterprise businesses recognize that AI can boost sales efficiency, but need support to integrate and train their teams on new systems. The eBook,

Outdated PCs put your business at risk

Jan 20, 2026 0 minute read

With Windows 10 support ending soon, businesses that stick with outdated PCs face rising security risks and productivity losses. This solution brief outlines the dangers of legacy devices and shows how Windows 11 Pro PCs offer built-in security, faster workflows, and smoother deployments. Download the brochure to see how a PC refresh can reduce vulnerabilities and streamline operations. Contact Island Tech Services, LLC to assess your upgrade path today.

The AI Decision Brief

Jan 18, 2026 0 minute read

Generative AI is more than a trend; it's a new platform shift transforming business and technology at scale. The eBook,

Global adhesive manufacturer strengthens customer relationships with Dynamics 365

Jan 18, 2026 0 minute read

Building lasting customer relationships requires the right tools. MAPEI, a leading global adhesive manufacturer, adopted Microsoft Dynamics 365 to leverage AI-driven insights for stronger customer engagement and improved decision-making. Give this customer story a read to see the practical impact of integrating AI into CRM strategies. Reach out to Island Tech Services, LLC for expert guidance on Dynamics 365 solutions.

2025 Work Trend Index Annual Report

Jan 17, 2026 0 minute read

AI agents are poised to take on entire business processes; compelling business leaders to rethink operations, workforce design, and leadership roles. The

Azure Arc-enabled data services

Jan 17, 2026 0 minute read

Hybrid and multicloud environments are here to stay. This infographic illustrates how Azure Arc-enabled data services deliver consistent, cloud-native capabilities across your on-premises, multicloud, and edge environments. View it to see how to address legacy challenges like patching, manual scaling, security gaps, and governance with a single platform. Contact Island Tech Services, LLC to explore how this solution can reduce costs and increase operational efficiency.

Outdated PCs put your business at risk.

Jan 13, 2026 0 minute read

Discover how upgrading to Microsoft Windows 11 Pro PCs can protect your business, streamline operations, and enhance productivity.

PKSHA leans on Copilot for Microsoft 365

Jan 13, 2026 0 minute read

PKSHA Technology saw measurable results by integrating Microsoft Copilot for Microsoft 365 — empowering employees to complete tasks faster, improve documentation, and enhance overall productivity. This customer success story outlines how the AI solution helped streamline workflows and reduce context switching in a tech-forward company. Read the story for lessons learned and ideas on how your organization can use Copilot to streamline day-to-day work. Contact Island Tech Services, LLC to discuss what these results could look like for your business.

IDC Predicts AI Solutions & Services will Generate Global Impact of $22.3 Trillion by 2030

Jan 11, 2026 0 minute read

Generative AI is already transforming how organizations work, and the economic impact is accelerating. According to IDC, AI solutions and services are projected to generate a staggering $22.3 trillion in global impact by 2030. The article,

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